Refund policy

At Luneria, customer satisfaction is very important to us. We are committed to providing high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Returns

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

Items must be unused, unworn, and in their original condition
Products must be returned in the original packaging
Proof of purchase or order confirmation is required

Items returned without prior contact with our support team may not be accepted.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval of your refund.

If approved:

Refunds will be issued to the original payment method
Processing times may vary depending on your bank or payment provider
Shipping charges (if applicable) are non-refundable unless the item is defective or incorrect

Free Returns

Luneria proudly offers free return refunds within 30 days for eligible orders.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging. We will work quickly to resolve the issue.